PEK Lighting is a leading LED lighting manufacturer specializing in high-quality linear, track,strip, and downlights. We offer custom solutions and wholesale supply for global projects. Contact us for factory-direct pricing
I have a question about my PEK Lighting project. How can I get help?
If you don't find what you are looking for in our FAQs, our team is ready to assist. You can reach out through our Contact Us page or email us directly at
info@peklighting.com. We typically respond within one business day with commercial and technical information to support your project
Where can I find warranty information for my PEK Lighting products?
PEK Lighting offers a comprehensive 5-year warranty on the APL58 series, reflecting our commitment to quality and reliability. For detailed warranty
terms applicable to your specific product, please refer to the warranty documentation included with your shipment or contact our customer care team.
Our ISO9001-certified operations ensure consistent, high-quality output that protects your project timelines and reputation
Can I view PEK Lighting catalogs and product documentation online?
Yes, you can find our current catalogs and detailed product specifications on our website. The APL58 series spec sheet, for example, provides in-depth
information on available lengths, optical performance, control options, and technical data like efficiency (up to 160 lm/W) and power details (up to 600W per cable).
Product-specific documentation like instruction sheets is also available for download on product detail pages.
I need technical information like lumen output or wattage. Where can I find it?
Product-specific technical data, including detailed electrical specifications (voltage 220-240V, power factor 0.9) and optical performance data (beam
angles, UGR ratings), is available in our spec sheets. For assistance with comparing options or finding the right solution for your project, our team can
provide tailored support.
What is the warranty coverage for PEK Lighting products?
PEK Lighting offers a 5-year warranty on the APL58 Series, demonstrating confidence in our durable and high-performing products. The warranty covers
manufacturing defects and ensures you receive a reliable product that meets our quality standards.
Does PEK Lighting offer design or layout support for projects?
Yes, we provide a collaborative approach to support your projects. Our team can work with you to develop customized lighting solutions that fit
your specific project requirements,from technical design to aesthetic integration. We can help with layout planning to ensure seamless integration of our
modular systems, including the APL58 series with its flexible mounting options (suspended, surface-mounted, wall-mounted, or slat integration) and
corner connectivity (L, T, X, and bent-angle corners).
How can I get technical support for my specific application?
We offer comprehensive commercial and technical information support. You can contact us via email or phone to consult with our experts. We can assist
with everything from choosing the right optics (prismatic, opal, louver, asymmetric) and color temperatures (3000K, 4000K, 5000K, or selectable three-
color options) to configuring complex layouts with our quick-splice system and smart controls.
How do I purchase replacement parts or accessories for my PEK Lighting fixture?
For any replacement parts, such as a specific optic or accessory like the UP Lighting module or Spotlight module, please contact our customer care team
directly. We will help you identify the correct part for your specific model and facilitate the order. Our modular system is designed for easy replacement
and upgrades, making maintenance straightforward .
Where can I get a replacement optic (prismatic, opal, louver) for my APL58 fixture?
The APL58 series features tool-free interchangeable optics, including prismatic, opal, louver, and asymmetric options [citation:1]. To purchase a
replacement optic,please contact our team with your fixture's model number (e.g., APL58-xxx) to ensure you receive the correct compatible component.
What if my fixture arrives damaged or is missing parts?
If your shipment arrives damaged or is missing components, please contact us immediately. Our quality assurance and logistics teams will work with you
to resolve the issue quickly, arranging for replacements or credits as needed, and ensuring your project timelines are protected .
Can I order extra connecting cables or mounting brackets?
Yes, additional accessories such as connecting cables and mounting hardware are available. The APL58 system uses linkable cables (H05VVF+20AWG) for
power and control. Please contact our support team with your specific requirements for a quote.